Privacy Policy

1. Introduction

Your privacy is important to us. This Privacy Policy details how Alishop ("we," "our," or "us") collects, uses, protects, and discloses information when you use our website (alishop.com.bd) and services.

By accessing our website or purchasing our products, you consent to our practices described in this policy. If you do not agree to these policies, please refrain from using the site.

2. Information We Collect

We collect information that allows us to deliver a seamless e-commerce experience. This includes:

• Personal Data: Your name, phone number, email address, shipping and billing address, and account passwords when you register or place an order.
• Payment Information: Mobile financial service phone number or credit/debit card details processed through secure, PCI-compliant third-party gateways. We do not store full credit card details on our servers.
• Usage Data: Information about your IP address, device type, browser settings, and interactions on our site, collected automatically via analytics services.

3. How We Use Your Data

We utilize the collected information to:

• Process, confirm, package, ship, and deliver your orders.
• Send order updates, tracking information, and SMS verification codes.
• Provide customer assistance and handle returns, complaints, and warranty requests.
• Personalize and enhance your shopping experience, and optimize our website navigation and catalog.
• Distribute promotional messages, discount codes, or newsletters if you have consented to receive them.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We only share essential information with:

• Logistics Partners: Courier companies responsible for shipping and delivering products to your address.
• Payment Processors: SSLCommerz or mobile financial partners to authenticate and complete transaction requests.
• Legal & Security: Authorities when required by the laws of Bangladesh or to defend our rights against fraud, security risks, or network abuses.

5. Cookies & Tracking Technologies

Our website uses cookies (small text files saved on your browser) to verify sessions, track item configurations in your shopping cart, and perform user analytics. You may configure your browser settings to reject cookies; however, doing so will impact the functionality of our shopping cart and authentication features.

6. Data Security

We integrate industry-standard technical security measures to safeguard your information.

• All user interactions and order checkout pipelines are encrypted using secure SSL (Secure Sockets Layer) technology.
• Access to personal customer information is strictly limited to authorized personnel who require it to complete logistics, billing, or support activities.
• While we take every precaution, no internet transfer or storage infrastructure can guarantee 100% security. You are responsible for keeping your login credentials secret.

7. Your Legal Rights

You have the right to request access, update, correct, or request deletion of the personal data we store about you. To do so, you can edit your profile settings in your dashboard or contact our customer support center.

8. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated modification date. We recommend checking back regularly to stay informed about how we safeguard your privacy.