Return Policy

1. Return Eligibility

At Alishop, we ensure that all items shipped to our customers meet high quality standards. If your product is delivered and found to be already broken, damaged, or defective upon delivery, we will accept a return and arrange for a replacement.

2. Return Conditions

To qualify for a return:

• The product must be damaged, broken, defective, or incorrect upon arrival.
• The product must include all original packaging, tags, accessories, and user manuals provided.
• Clear photo or video evidence (such as an unboxing video) showing the damage must be submitted to customer support.

3. Return Timeframe (1-2 Days)

The return claim process must be initiated within 1 to 2 days of receiving your delivery. Requests submitted after 2 days from the delivery date will not be eligible for a return.

4. Replacement & Out of Stock Logic

Once your return claim is verified:

• In Stock: If the replacement item is available in stock, we will immediately dispatch a fresh replacement unit to your address.
• Out of Stock: If the item is currently out of stock and cannot be replaced, your claim will automatically qualify for a full refund under our Refund Policy.

5. Non-Returnable Scenarios

Returns will not be accepted under the following conditions:

• Claims reported after the 1-2 day delivery window.
• Damage caused by customer misuse, accidental drops, or improper handling after receipt.
• Products missing original box, accessories, or tags.