Refund Policy

1. Refund Eligibility

At Alishop, customer trust is our top priority. We issue refunds under specific conditions to ensure a fair and reliable shopping experience:

• The received product was delivered damaged or broken, and a replacement item is out of stock.
• An item in your paid order becomes unavailable/out of stock before shipment.

2. Out-of-Stock Refund Logic

If a product delivered to you is broken or damaged and reported within 1-2 days, our primary goal is to exchange it for a new unit. However, if that item is out of stock in our inventory, we automatically initiate a full refund.

3. Refund Processing Time (1-2 Days)

We believe in fast processing. Once your return claim or stock issue is verified, your refund will be processed within 1 to 2 business days.

4. Refund Methods

Refunds are disbursed through the following options:

• Mobile Financial Services (MFS): bKash, Nagad, or Rocket account.
• Original Payment Source: Bank transfer or credit/debit card refund (depending on original checkout method).

5. How to Request a Refund

To request a refund for a broken or out-of-stock item:

• Contact our customer care within 1-2 days of order delivery.
• Provide your Order ID, invoice copy, and proof of damage (if applicable).
• Provide your preferred bKash/Nagad/Rocket account number for receipt of funds.